You can’t learn karate at a 1-day seminar
No one ever took one karate class and thought: "Now I know karate!"
So why do we go to a 1-day communication or presentation skills workshop and think: "Got that sorted!"
You can't work on it for a week and compete with people who've been doing it for years. It takes consistent work. Learning, practise and feedback.
Management and leadership aren't any different. Which is why our programmes are unlike your run-of-the-mill, traditional management training.
Traditional management training is better than nothing but usually only provides enthusiasm and change in behaviour for a couple of days or a couple of weeks at best. If at all. Our programmes are engineered for long term behavioural change and to deliver real business results.
That's why we get feedback like this:
The ILP has provided more value to us than a previous £40,000 Ivy League University leadership programme.– John Billson, Beijer Ref
I can truly say after many years of training with other companies and in-house trainers Quarterdeck are the best and most inspirational by a nautical mile.– Wayne Chapman, NCI
We regularly hear that our programmes have been life-changing or the best course people have ever attended.
In theory, theory and practice are the same.
In practice they're not.
This is why traditional training doesn't provide lasting results. That's why our programmes are engineered to change behaviour not just impart knowledge. We live in the smartphone age, all human knowledge is at our fingertips and seconds away, yet we face the same obstacles we have for thousands of years. If knowledge was all that was needed we'd all be billionaires with perfect bodies.
We know that the only way to get lasting change is to put theory into practice every single day in the real world.
The Secret Sauce
It turns out the secret ingredient isn't all that secret. In most training there is no accountability. It's the age old problem; join a gym and see no results, get a personal trainer and the results "mysteriously" appear. Habits are hard to build on your own but with someone to hold you accountable willpower suddenly sky rockets.
The ILP is designed, as we said, for lasting change. This isn't your typical 2 day workshop. There are a total of 7 sessions, the first 4 occurring weekly. Then with a 2 week break before the 5th & 6th which comprise a 2 day session. Then a final session 3 months later.
All this takes place in inspiring surroundings where participants can focus on getting the best out of themselves.
The Important Bit
Between each session every participant is asked to go back to the "real world" and put the skills they discussed into practice. The most important thing is that participants are expected to come back in the next session and deliver a prepared presentation report to the group on what they did and the results they achieved. It's this important accountability that "forces" people to put new skills into practise, not just have a nice chat about them at a workshop. No one wants to come back to stand up at the front of the room and say: "I didn't do anything."
Participants often say they learnt as much from the other people in the room as they did from our instructors. And why shouldn't they? With between 8 and 14 highly experienced business people in the room the group discussions are an extremely important part of the learning experience. With everyone working on their own unique issues there is a wealth of experience, support and advice available. Not to mention the intense feelings of camaraderie that develop over the weeks, many of our cohorts continue to meet up for years after the course finishes. We haven't even begun to calculate the amount of business done through the natural networking that happens on our courses.
In between sessions our instructors call participants to discuss the particular issues they are dealing with that week. Instructors are also available at any time for further 1-to-1 sessions either on the phone or in person.
Each of our instructors has worked with 100s upon 100s of people developing their leadership skills.
It's this carefully designed mix of accountability, consistent practice, group learning and 1-on-1 coaching that provides our participants with such outstanding results. Our instructors are trained to challenge people in a way that supports them to get the best out of themselves while not letting them off the hook.
Who's it for? Not Everyone
Thousands of leaders like you have completed our training but it's taken us many years to realise we're not for everyone. We've lost more government tenders than we're comfortable admitting. We've come to accept that our real world - real results, ROI focussed, pragmatic approach just doesn't fit with the average HR bureaucratic or public sector request for tenders approach.
If you're looking for a jargon filled, ILM accredited, theory-heavy, box ticking exercise then we're probably not for you. If you're a forward thinking leader looking for real behavioural change and real business results then we'll achieve great things together.
We don't want to work with everyone, we only want to work with people who are serious about their development.
Who Will Benefit the Most?
The ILP is a high level leadership programme and is ideally suited for Director level or upper level middle managers. Anyone in any level of management would benefit from the universal principles discussed on the course but we have other programmes that may be more suitable depending on a person's experience.
All our programmes are built on the same core principles but are tweaked to get the most out of particular levels of competence.
The Leadership Development Programme would be better suited to those new to management or for graduate programme members.
What We Teach
It's almost impossible to describe what content people will cover during the ILP. Because of the highly personalised 360° analysis and 1-to-1 coaching everyone's needs are unique so everyone gets a unique experience tailored to them. The programme is structured in a way that becomes almost a bespoke course for everyone who takes it. However these are some of the general areas covered.
A True 360° Assessment
Many companies claim they have a 360° assessment but what they actually have is a 180° assessment. Truly great leaders learnt long ago that the secret to being a better leader is simply to be a better human being. If you have an argument with your wife or are worried about your children does that not affect your performance at work? If you have stressful day at the office can you honestly say you don't take it out on your family when you get home? We've all done it. You're 1 person, not 2. The different parts of your life feed into and affect each other. That's why we take a holistic approach.
That's why our true 360° assessment takes feedback from all the important people in your life: from work and home.
The results of every 360° analysis are as unique as the person it's about. Each participant will be working on different things identified in their 360° analysis.
Management vs Leadership
Leadership is the closest thing in business to a magic bullet. It’s applicable to almost every situation. But they way most business people view leadership is askew. Leadership is not just something used in extraordinary circumstances by exceptional people. Leadership is something that should happen everyday in ordinary situations. Any time people interact there is an opportunity for Leadership; whether you're running errands or running a company.
Management tends to be all about criticism and punishment. Leadership is about inspiring people to action. Which do you think gets the best results?
The trouble is leadership is hard work. It’s much easier to give someone a rollocking. But is anything worth having easy? We show participants the skills and techniques they need and support them to do the hard work of implementing them.
Feedback is one of the most important tools for a leader. Why do most people struggle with it? People usually fall into one of 2 groups:
- only give bad feedback
- only give good feedback
Because they do whichever feels easier to them and avoid the one that makes them feel awkward.
To be a great leader and get the best performance out of people you need to be comfortable giving all kinds of feedback and give it in the right way and in the right mix. People need to feel valued but they also need to work on their weaker areas.
We teach participants how, why and when to give feedback and the exact techniques for doing it successfully.
We cover the difference between Knowledge, Skills & Attitude. In order to change our behaviours we need to change the way we think.
“We cannot change our past... we cannot change the fact that people will act in a certain way. We cannot change the inevitable. The only thing we can do is play on the one string we have, and that is our attitude. I am convinced that life is 10% what happens to me and 90% of how I react to it. And so it is with you... we are in charge of our Attitudes.” – Charles R. Swindoll
Attitude makes the difference between an inspirational leader and a boss. If you can’t control your own attitude to someone cutting you up on the journey into work how can you expect to do it when someone frustrates you in the workplace. As we've already said you are not 2 people, your behaviours need to be consistent, practised every day in all situations, not just when it suits.
This is not a presentation skills course but going through the programme will hugely improve each participant's confidence and ability to present in front of people.
We have developed simple structures with which participants can build their presentations so they're confident in what they are going to say. The constant exposure to presenting week after week inevitably builds confidence. People who start the course terrified of standing up in front of their classmates end up giving extravagant presentations in front of strangers by the time the course ends.
Coaching and Developing People
Participants learn how to develop and motivate others around them (including suppliers and customers) which means the effects of the course ripple out through an organisation improving the performance of more than just those on the course.
Communication is obviously another massive part of leadership. We give participants techniques regarding what to say, when and how to say it. Of course we also cover what not to say!
Praise for the ILP
The ILP has an outstanding Net Promoter Score of 90! If you're into that sort of thing. Or if you prefer that's a rating of 4.8 out of 5.
Net Promoter Score
4.8 out of 5
I never in my wildest dreams thought a six week course could change my life, both personally and professionally, the way this one has. It is by far one of the best things I've ever done and I can recommend it to anyone. If anyone is feeling a bit lost, or just wants to know how to be better or more successful in any aspect of their life then it is the best money you will ever spend.– Sam Ware, Tailor Made Media
Our business has benefited from the executive and leadership development that Quarterdeck has provided. As a result our communication and people management skills have improved significantly, accompanied by higher levels of motivation. There is no doubt that Quarterdeck has contributed to the ongoing success and profitability of our company.– David Ross, Valeos
I signed up for the course after hearing great things from former colleagues. I soon found this was a very different course to what I was expecting. After a day of uncertainty as to what I had let myself in for, everything seemed to click into place. I learnt a great deal about myself on the course. I was alongside great people and passionate coaches were on hand to help. After the course, I received great comments on my attitude change. Sign up it’s a fantastic course, unlike any other.– Scott Glynn, Vickers Oil
The course gives you the mindset and skills you need to achieve your goals.– Alister Atack, Investec
I didn't understand how my leadership style was being perceived. I wasn't getting the best out of my team members. My team are now responding and delivering much better results.– Lorraine O'Hagan, Hermes-europe
It was definitely challenging. It was great to get out of the office and look at things from a completely different perspective. Overall I enjoyed the experience. The ILP has been very helpful, it made me take a long hard look at myself and challenge/question the way I work. I have come out the other end as a better person. I would seriously recommend the ILP. I would tell people it is a challenge and be prepared to work through hard difficult things, but go with it, it’s worth it in the end.– Dawn Smith, Medisoft
I can't believe how much I've changed. It made me understand why I did what I did, the impact it had on others and how I could look to change these behaviours and how I can influence others around me.– Ruth Charles, RA Mortgages
I have personally noticed a change in myself as a leader. My engagement levels have increased and our internal annual surveys on engagement reflect this and have seen the Division's score increase up to 80% above the businesses benchmark and considerably above the national average for such surveys. The techniques learnt on the course, without doubt, have helped me to move on to the next level by delivering my message and strategy in a way that makes my teams want to deliver the results and truly own their own areas rather than be told what they must do. I am also pleased that at the Hermes National Conference I received the Leader of the Year award. The programme has made a huge contribution to my success over the past 12 months.– Danny Kay, Hermes-europe
I really enjoyed the whole experience from the start and have been pushed out of my comfort zone. Standing in front of the group for my first presentation - all the way through to my final presentation, to the point where I wanted to do another final presentation the following week. It’s been a great experience and I’ve learnt many things to apply not only in my work life but that I will apply to all aspects of my life. I would highly recommend the ILP.– Jason Rylatt, OHS
For me the ILP was a great experience. It met with and exceeded many of my expectations. The programme has proven to be very helpful for my personal development and this was immediately obvious as I continued to attend the weekly sessions. By continuing to build on these enhanced and new found skills myself and others should continue to reap the rewards and benefits for years to come. I would recommend the ILP without doubt. Everyone would benefit from attending this programme, this was proven as the cynics on the course were clearly won over.– John Gledhill, Wharfedale Homes
I enjoyed the course a lot. Being challenged on a weekly basis to produce a presentation and to see other people’s contributions was excellent. It’s helped me to be much more aware of my own thought processes, actions and the effect of those actions on others. Some of the techniques and concepts we have learned will really stick with me and should help me to make changes into habits. I would recommend the course for anyone who feels they have room for improvement (so everyone) but I would say that a pre-requisite would be the necessary desire to change.– David McDowell , Medisoft
The ILP for me has been a journey of not only learning great new skills to help me in my professional and personal life, but also a journey of self-discovery in which I have learnt a lot about the person I thought I was, the person I am and the person I will be. I have thoroughly enjoyed my time with the group, everyone was so supportive and relatable. I really feel that we bonded as a team. I feel very lucky to have had this opportunity and I won’t waste it, I will now continue my journey with my “Values” at the forefront of everything I do. I will always endeavour to do a “one a day” and I will inspire not just my own professional teams but those people closest to me.– Rob Watson, Saint Michaels Hospice
Return on Investment
Calculating ROI for training programmes like ours is notoriously difficult but that doesn't stop us trying. We collect anecdotal reports of the results our participants achieve and compile them into a report for the end of the programme, whether financial, operational or in client relationship quality. Anything that is beneficial to the company that we can say has been a result of behaviour change from the programme.
Here's a few examples:
I changed the way I communicated with customers after just 2 sessions. Because of this I managed to prevent a £72k per annum account leaving us for a competitor. Not only that but I persuaded them to increase the amount of business they were doing with us.– Morag Henderson, Senior Sales Manager, BBraun
I managed to close a £30k per annum customer because of the programme. I've been trying to pin this customer down for years!– Charlie Aston, Director, Sugarhouse Properties
We reduced our scrappage bill from £96k per year to almost zero - just by changing the way I communicated with my team.– Dylan Wilson, Operations Director, MPM Bradford
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